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Overview
Our exchange and returns policy lasts 7 days. If 7 days have passed since your purchase ( = our delivery) or if your purchase was picked up at our physical address and checked, we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as some cosmetics cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Some cosmetics
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where no exchange can be granted:
- Items with obvious signs of use
- Cosmetics that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at midlands.store@icloud.com and send your item to our physical address.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of an exchange.
If you are approved, then your exchange will be processed within a certain amount of days.
Shipping returns
To return your product, you should mail your product to our physical address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at midlands.store@icloud.com for questions related to exchanges and returns.